How Ringotel Works

A simple process to connect your PBX, onboard users, and start communicating in under 30 minutes.

Connectivity scheme

User 1XX

User 101

Websocket over TLS connections

Ringotel Cloud

  • File Sharing
  • CRM Integrations
  • Video Calls
  • Contact Synchronization
  • AI Assistant
  • Call Recordings
  • Push Notifications
  • Unified Communications
  • Centralized Provisioning
  • SIP/SIPS

Ringotel increases the security and reliability of your service, protecting your infrastructure by acting as an encrypted VoIP tunnel that routes voice traffic between the softphone users and your VoIP System(s).

  • Creates connections to IP PBX from a single IP address.
  • Creates a single connection per user, regardless of the number of connected devices.
  • User registers to Ringotel Server with separate credentials, other than SIP credentials of their IP PBX extensions.
  • On-premise deployment option (with failover configuration).

Infrastructure for your global expansion

Ringotel utilizes Amazon cloud infrastructure to provide reliable connectivity for businesses around the world.

Our servers are located all over the world and integrated with AWS Global Accelerator, reducing latency and packet loss wherever you might be during a call.

Ringotel’s unique architecture greatly simplifies softphone provisioning, provides exceptional add-on features, and secures your VoIP infrastructure out of the box.

  • Secure connection for remote users without deploying VPN or SBC
  • Sync calls, messages, files and contacts across all user’s devices
  • Centralized softphone provisioning via the admin portal or API
  • Out-of-the-box SMS and business integrations
  • Decreases troubleshooting time for IT/PBX admins
  • Allows managing and monitoring softphone users remotely
  • Easily unify dispersed PBXs into a single network
  • Allows recording calls and playback anytime on any device
  • Deploy it on-premise for complete control over the data

Your PBX isn’t enough anymore. Here’s why providers switch to Ringotel.

Frequently asked questions

Why do I need to create an account?

As an account administrator, you’ll get access to the Ringotel provisioning portal, where you’ll be able to provision softphones for your users, preconfigure BLF contacts, enable integrations and other features. It takes only about 10 minutes before you can actually make calls and send messages.

What phone systems are supported?

Ringotel works with any VoIP system that supports a standard SIP protocol. At the moment, Ringotel successfully works with such PBXs and VoIP platforms as FreePBX, FusionPBX, FreeSwitch, VitalPBX, Askozia, Vodia, PortaOne, Twilio, 3cx, mPBX, 2600Hz KAZOO and more.

How reliable are push notifications on Android and iOS?

Ringotel has one of the most reliable push notifications services. Feel free to try it out and experience it yourself!

Is Ringotel Multi-tenant?

Ringotel supports multi-tenant systems (such as FusionPBX, for example) out-of-the-box with an unlimited number of domains and no additional cost.

Do you offer discounts?

Yes, we offer discounts for VoIP service providers, resellers and IT professionals who resell VoIP services.

Does Ringotel support video calls and conferencing?

Yes, Ringotel supports high-quality 1-on-1 video calling as a standard feature. Video conferencing (meetings) is supported via the Jitsi integration.

Can Ringotel apps be white-labeled?

Yes, Ringotel apps can be customized according to your brand requirements.

Do you provide support?

Yes, we provide 24/7 support worldwide through a ticketing system and emergency phone numbers. However, most questions can be answered via live chat, which is open from 8:00 AM to 10:00 PM UTC.

How secure is Ringotel?

Ringotel encrypts all communication between the endpoints using the standard TLS and SRTP protocols. It works as a secure VoIP tunnel that routes voice traffic from softphone users to connected PBX(s), so there's no need for a VPN or SBC solution. Additionally, the communication can be encrypted between a Ringotel server and your PBX via TLS/SRTP.

Can I run the Ringotel on my own server?

Yes! Just contact us and we will reach out to you about our On-Premise License.

Can I integrate Ringotel provisioning with my phone system?

Yes, what you can do through the Ringotel admin portal, you can do through the API. Use our Admin API to automate provisioning, such as creating Ringotel users when an extension is created on the PBX.

I don’t have a phone system. Can I connect Ringotel directly to my VoIP provider?

Yes, you can use the Ringotel softphone even without a PBX. When you create a connection, you can select the "Connect to a VoIP provider" option and enter the credentials provided by your VoIP service provider. Then create and assign users who will be able to make and receive calls via the connection.

Can Ringotel register to the local PBX when on-site?

Ringotel works as a secure VoIP tunnel that routes voice traffic from the softphone users to your PBX(s). So the end users will be connected to a Ringotel server, that in turn, will register to the PBX extensions. This architecture offers many benefits out-of-the-box. In addition, we offer Ringotel on-premise, so we can install a Ringotel server within your or your customer’s infrastructure.